3R Charity Shop
Returns And Refunds Policy
Our Refund Policy
Furniture
Please measure your available space before purchasing.
Refunds on furniture are at the Manager’s discretion and we reserve the right to make a charge should the item require collection. This does not affect your statutory rights.
What are these statutory rights?
The Consumer Rights Act 2015 determines the statutory rights of a consumer in respect of refunds and these rights are as follows. A consumer may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described, or where the seller had no legal right to sell the goods in the first place. Consumer statutory rights apply to goods sold in charity shops as they do elsewhere.
However, second-hand goods may not be perfect and could be showing signs of fair wear and tear rather than being faulty and we would clearly not be responsible for that. The key point is that our customers should know what they are buying, what it is for and what condition an item is when sold. It is therefore important that if something being sold is faulty, this must be made clear to the customer by way of a label or notice.
What if they just change their mind?
Where a consumer has bought something in the wrong size, or they have changed their mind, or an item is an unwanted gift, there is normally no legal right to return those goods.
Electricals
All electrical items come with a 14 day guarantee, we will refund within 14 days with a proof of purchase.
Thanks
The 3R Team
- We are happy to exchange most items within 14 days.
- Items must be returned in the same condition they were sold, with a receipt (or other proof of purchase) and with 3R price ticket attached (if applicable).
- Unfortunately we are unable to exchange the following items unless they are faulty: Books, CDs, DVDs, earrings, computer games, underwear or swimwear.
- All refunds are given at the discretion of the shop manager.
- We are only able to refund an item in the same way it was purchased.
In particular, we would have to refund onto the same credit/ debit card used for your original purchase.
Furniture
Please measure your available space before purchasing.
Refunds on furniture are at the Manager’s discretion and we reserve the right to make a charge should the item require collection. This does not affect your statutory rights.
What are these statutory rights?
The Consumer Rights Act 2015 determines the statutory rights of a consumer in respect of refunds and these rights are as follows. A consumer may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described, or where the seller had no legal right to sell the goods in the first place. Consumer statutory rights apply to goods sold in charity shops as they do elsewhere.
However, second-hand goods may not be perfect and could be showing signs of fair wear and tear rather than being faulty and we would clearly not be responsible for that. The key point is that our customers should know what they are buying, what it is for and what condition an item is when sold. It is therefore important that if something being sold is faulty, this must be made clear to the customer by way of a label or notice.
What if they just change their mind?
Where a consumer has bought something in the wrong size, or they have changed their mind, or an item is an unwanted gift, there is normally no legal right to return those goods.
Electricals
All electrical items come with a 14 day guarantee, we will refund within 14 days with a proof of purchase.
Thanks
The 3R Team
